AI-Powered Veterinary Answering Service
Built for general practice clinics, specialty hospitals & emergency vets
Every Pet Emergency Reaches a Real Response
Hailey is a veterinary answering service powered by AI — she picks up every call in under a second, triages pet emergencies, books wellness visits, handles refill requests, and captures new-client intake 24/7. The 2 AM pet emergency doesn't sit in voicemail.
Trusted by veterinary clinics across the US to triage emergencies, fill the exam-room schedule, and end after-hours voicemail.
Live in 24-48 hours. Forward your number, set your triage rules, done.
A veterinary answering service that triages and books
Hailey is an AI receptionist for veterinary clinics that answers every call 24/7 — built specifically for pet-emergency triage, wellness booking, refill routing, and after-hours new-client capture.
Answers Every Call Instantly
Picks up in under a second — even when your vet techs are restraining a cat and the front desk is rooming the next appointment.
Triages Pet Emergencies
Hailey applies your urgency criteria — bloat, hit-by-car, seizure, ingestion of chocolate or rodenticide — and routes to on-call vet or ER referral immediately.
Books Wellness & Surgical Visits
Schedules annual exams, vaccine boosters, dentals, and surgeries directly into ezyVet, AVImark, or your practice management software.
Routes Refill Requests
Existing-patient refill calls get pulled from the chart, routed to the right tech for approval, and confirmed with pickup or shipping options.
Captures New-Client Intake
Asks species, breed, age, primary concern, and last vet visit — your new-client appointment starts with the file already started.
Always On for the Pet Emergencies
Open 24/7/365. The midnight call about a dog who ate a bag of grapes gets immediate care direction — not voicemail.
Built for veterinary clinic reality
Every pet-owner situation your team faces — handled automatically, around the clock.
Toxin-Ingestion Emergency
Dog ate chocolate at 9 PM. Hailey identifies the urgency, captures the dog's weight and the amount, gives immediate care direction, and either books an urgent slot or refers to the nearest 24-hour ER.
Wellness Exam Booking
Cat owner wants the annual exam and vaccines. Hailey checks the patient history, confirms which vaccines are due, books the right appointment length, and sends pre-visit prep info.
Heartworm Prevention Refill
Owner calls for an annual heartworm refill. Hailey pulls the pet's chart, confirms the last weight check, routes the refill request to the tech for approval, and schedules shipping or pickup.
Specialist Referral
Owner with a chronic dermatology case calls about a referral. Hailey captures the case history, identifies the right specialty, and either books in-house or coordinates the referral with the partner specialist.
After-Hours Triage Call
Cat lethargic and not eating, 11 PM. Hailey runs the triage questions, advises immediate ER if symptoms warrant, or books a first-thing-morning urgent slot if appropriate.
New-Pet Intake
First-time client with a new puppy. Hailey captures species, breed, age, vaccination status, and concerns — books the new-puppy exam with the right DVM and sends prep info.
Your DVMs will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services don't know clinical triage. Voicemail kills urgent pet care. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $300–$2,000+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues | Every call missed |
| Triage by urgency | Rule-based clinical triage | Operator-dependent | No |
| Refill request handling | Chart-pulled + routed | Generic message | No |
| Books into ezyVet/AVImark | Real-time, integrated | Manual data entry | No |
| ER referral routing | Automatic when warranted | Varies by operator | No |
| Knows veterinary terms | Trained on species, meds, dx | Generic scripts | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your veterinary software
See it triage a real pet emergency in 15 minutes.
Book a Free Demo →From sign-up to first triaged call in 24 hours
Forward Your Main Line
Point your existing clinic number to Hailey in under three minutes.
Set Your Triage Rules
Tell Hailey your urgency criteria, on-call DVM rotation, after-hours ER referral partners, refill protocols, and appointment templates by species and service. She adapts to your practice.
Start Capturing Every Call
Hailey begins triaging, booking, and routing refills immediately — sending your team a clean call summary after every interaction.
Ready to set yours up? Most clinics are live same day.
Get Started in Minutes →See what missed veterinary calls are costing you
Adjust the sliders to match your clinic. Most vet clinics lose more new-pet visits to voicemail than they realize.
About your practice
Your estimated losses
New patients lost per week
14
Revenue lost per month
$39,403
Revenue lost per year
$472,836
Estimates based on US veterinary industry averages. Actual results vary by clinic size, services, and patient mix.
Turn missed calls into exam-room visits
Veterinary clinics miss an average of 30% of inbound calls. That's emergencies going to the ER instead of your hospital, refills bouncing to a competitor's pharmacy, and new pets going to the clinic across town. Hailey makes sure that never happens.
- Triage every after-hours emergency with clinical-aware urgency rules
- Save your front desk 15+ hours a week on routine intake
- Convert refill requests into recurring revenue with chart-aware routing
- Capture new-pet intake calls without pulling vets out of exam rooms
- Book wellness, surgery, and dental visits 24/7
"Our hospital is small and our front desk is always swamped — phones ring while we're rooming dogs. Hailey triages emergencies properly, books wellness visits, routes refill calls to the right tech. We caught a parvo case at 7 PM last month that would have gone to the ER otherwise."
Got Questions?
Everything you need to know about Hailey for Veterinary Clinics.
A veterinary answering service handles your clinic's calls when techs and DVMs can't — triaging pet emergencies, booking wellness visits, and routing refill requests 24/7. Hailey is an AI-powered version that runs every minute of every day with clinical-aware triage.
Hailey applies your urgency criteria — toxin ingestion, bloat, seizure, hit-by-car, severe lethargy — and routes the call to your on-call DVM, books an urgent slot, or refers to the nearest 24-hour ER if appropriate.
Yes. Hailey identifies the patient, pulls the chart, confirms the last weight check or labs, routes the request to the right tech for approval, and confirms pickup or shipping with the owner.
Yes. Hailey integrates with ezyVet, AVImark, Cornerstone (IDEXX), ImproMed, Hippo Manager, Vetspire, Provet Cloud, and Google Calendar to check availability and book in real time.
Traditional live veterinary answering services run $300–$2,000+ per month with after-hours premiums. Hailey is a flat monthly rate with no per-call fees and 24/7 emergency coverage included.
Yes. You configure your ER referral partners and the criteria for referral. When a call warrants ER care, Hailey routes the owner to the nearest partner with the case context.
No. Hailey uses natural-language voice AI that handles veterinary vocabulary like flea/tick prevention, heartworm protocols, vaccine schedules, and species-specific terminology. Most callers don't realize they're talking to an AI.
Every pet-emergency call that goes to voicemail is a life and a relationship at stake.
Book a 15-minute demo and hear Hailey triage a real pet emergency — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to veterinary clinics and beyond.
AI receptionist for dental clinics
→Veterinary and dental clinics share the same appointment-driven model and front-desk-overwhelm patterns.
AI receptionist for chiropractors
→Chiropractors and vets both convert callers into recurring appointments via clean clinical intake.
AI receptionist for healthcare clinics
→Healthcare and veterinary clinics share clinical-triage needs and HIPAA-equivalent confidentiality handling.
AI receptionist for home care
→Home care and vet practices both handle urgent, emotional family calls that need empathy and clear next steps.