AI-Powered Insurance Answering Service
Built for independent agencies, captive agents & insurance brokers
Every Quote Request Reaches a Real Conversation
Hailey is an insurance answering service powered by AI — she picks up every quote and claim call in under a second, qualifies by line of business, captures TCPA consent, and routes urgent calls 24/7. Storm seasons and renewal weeks won't drown your team.
Trusted by independent insurance agencies across the US to capture every quote and stop losing prospects to the next agent in line.
Live in 24-48 hours. Forward your number, set your line-of-business rules, done.
An insurance answering service built for compliance and speed
Hailey is an AI receptionist for insurance agencies that answers every call 24/7 — built specifically for quote intake, claim triage, policy-renewal routing, and TCPA-compliant consent capture across personal and commercial lines.
Answers Before the Third Ring
Every call picked up in under a second — even during a renewal-week crunch or a regional storm event that triggers a claim surge.
Qualifies Quote Requests
Captures line of business (auto, home, commercial, life), current carrier, renewal date, and risk factors — your agent walks into a pre-qualified quote conversation.
TCPA-Compliant Consent Capture
Hailey captures explicit consent for follow-up calls, texts, and quote follow-up before any marketing contact — keeping your agency clean under TCPA.
Routes Claim Calls
Active claim callers get triaged by urgency (auto accident, home water damage, commercial loss) and routed to the right adjuster or claim team with the policy pulled.
Books Policy Reviews & Renewals
Schedules annual reviews, renewal calls, and policy-bundle consults directly into Applied Epic, AMS360, EZLynx, or your AMS.
Covers Nights, Weekends, Storms
Open 24/7/365. The Sunday-morning fender-bender claim gets handled instantly instead of waiting for Monday.
Built for insurance agency reality
Every quote, claim, and renewal situation your agency faces — handled automatically, around the clock.
Auto Quote Inquiry
Caller is shopping car insurance. Hailey captures vehicle info, current carrier, premium pain point, driving record bucket, and books a producer call — sending the quote-prep info instantly.
Home Claim After a Storm
Tree fell on the garage Saturday afternoon. Hailey identifies the policy, captures damage details and photos requested, and routes to the claims team with priority — same-day adjuster scheduled.
Commercial Lines Renewal
Business owner needs a renewal quote on GL + WC. Hailey captures the operations details, payroll buckets, and current carrier, then books the commercial producer with the full renewal brief.
Annual Policy Review
Existing client wants to review coverages. Hailey identifies them, pulls the household policy file, and books the agent with the right talking points.
After-Hours Auto Accident
Insured client just got rear-ended at 11 PM. Hailey calmly walks them through immediate steps, captures the incident details, and pages the on-call claims rep with a full report.
Bundle Cross-Sell Opportunity
Auto-only client calls about adding home. Hailey captures the property details, qualifies the cross-sell, and books a producer call — converting single-line clients into multi-line retention.
Your producers will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services don't capture TCPA consent properly. Voicemail loses quote requests to whichever agent picks up first. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $200–$2,000+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues during surges | Every call missed |
| TCPA consent capture | Explicit, recorded | Varies by operator | No |
| Quote qualification | Line + carrier + renewal date | Name and number only | No |
| Books into Applied Epic/EZLynx | Real-time, integrated | Manual data entry | No |
| Claim-call triage | Urgency-based routing | Generic message | No |
| Knows insurance vocabulary | Trained on lines, riders, COIs | Generic scripts | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your agency software
See it handle a real quote intake in 15 minutes.
Book a Free Demo →From sign-up to first qualified quote in 24 hours
Forward Your Main Line
Point your existing agency number to Hailey in under three minutes. No new hardware, no IT call.
Set Your Line Rules
Tell Hailey your appointed carriers, lines of business, minimum-premium thresholds, claim-routing rules, and producer assignment logic. She adapts to your agency.
Start Capturing Every Lead
Hailey begins answering, qualifying, capturing TCPA consent, and routing claims immediately — sending your team a compliance-clean call summary after every interaction.
Ready before renewal season? Most agencies are live same day.
Get Started in Minutes →See what missed insurance calls are costing you
Adjust the sliders to match your agency. Most agencies lose more multi-year retention to voicemail than they realize.
About your practice
Your estimated losses
New patients lost per week
8
Revenue lost per month
$22,516
Revenue lost per year
$270,192
Estimates based on US independent agency averages. Actual results vary by lines mix, carrier appointment count, and bind rate.
Turn missed calls into bound policies
Insurance agencies miss an average of 30% of inbound quote calls. That's multi-year client relationships walking straight to whichever agency answered first. Hailey makes sure that never happens.
- Capture 100% of quote calls including after hours and weekends
- Save your producers 15+ hours a week on early-stage intake
- Capture TCPA consent on every call for compliant follow-up
- Route claim calls instantly with urgency-aware triage
- Convert single-line clients into multi-line bundles via cross-sell capture
"Our agency was leaving money on the table every time a quote call hit voicemail. With Hailey, every caller gets qualified, every claim gets triaged, every renewal gets booked. We bound 38 new policies in the last 60 days that we'd previously have lost — and our retention numbers are up."
Got Questions?
Everything you need to know about Hailey for Insurance Agencies.
An insurance answering service handles your agency's calls when producers are heads-down on quotes — capturing new prospect details, triaging claim calls, and booking policy reviews 24/7. Hailey is an AI-powered version that runs every minute of every day.
Yes. Hailey captures explicit consent for follow-up calls and texts before any marketing outreach. You define the consent language and Hailey applies it on every qualifying call — recorded and retrievable.
Yes. Hailey captures line of business, current carrier, renewal date, risk factors, and the prospect's pain point — so your producer only spends time on quotable, in-appetite leads.
Yes. Hailey integrates with Applied Epic, AMS360, EZLynx, QQ Catalyst, HawkSoft, NowCerts, Salesforce, and Google Calendar to check producer availability and book in real time.
Hailey triages claim calls by urgency (auto accident with injuries, active home water damage, commercial loss) and pages your on-call claims rep with the policy pulled and incident details captured — within 60 seconds.
Traditional live insurance answering services run $200–$2,000+ per month with per-minute overages during storm or renewal surges. Hailey is a flat monthly rate with no per-call fees and no overage charges.
No. Hailey uses natural-language voice AI that handles complex insurance vocabulary like deductibles, BI/PD limits, replacement cost, GL, COIs, and umbrella coverage. Most callers don't realize they're talking to an AI.
Every quote call you miss is a multi-year client the agency next door just won.
Book a 15-minute demo and hear Hailey handle a real insurance quote intake — live, no sign-up needed.
Book a Free Demo →Across All Industries.
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