AI-Powered Home Care Answering Service
Built for home care agencies, senior services & in-home health
Every Family Inquiry Reaches a Real Conversation
Hailey is a home care answering service powered by AI — she picks up every family call in under a second, captures care needs with empathy, books assessment visits, and routes urgent caregiver calls 24/7. HIPAA-aware, BAA-signed, never to voicemail.
Trusted by home care agencies across the US to handle anxious family calls and end after-hours voicemail.
Live in 24-48 hours. Forward your number, set your intake rules, done. BAA signed.
A home care answering service built for the family conversation
Hailey is an AI receptionist for home care agencies that answers every call 24/7 — built specifically for new-family intake, caregiver routing, urgent home incidents, and HIPAA-compliant call handling.
Answers Every Call Instantly
Picks up in under a second — even when your care coordinator is on a family meeting and can't be interrupted.
Captures Care Needs Empathetically
Asks about the loved one's condition (mobility, cognition, ADLs), current support situation, and family decision-maker — your assessor walks into a pre-briefed visit.
Routes Urgent Caregiver Calls
Active caregivers calling about a fall, behavior change, or no-call/no-show get routed to the on-call supervisor with full context in under 60 seconds.
Books Free Assessment Visits
Schedules in-home or virtual assessments directly into AxisCare, ClearCare, AlayaCare, or your scheduling software.
Handles Shift Cancellation Coverage
When a caregiver calls out, Hailey identifies the shift, pulls the bench list, and pages the staffing coordinator with the coverage need.
HIPAA-Aware Call Handling
BAA signed with every agency. Hailey captures the minimum necessary info and routes PHI-sensitive calls per your protocols.
Built for home care reality
Every family, caregiver, and shift situation your agency faces — handled automatically, around the clock.
New-Family Inquiry
Adult child calls about care for an aging parent. Hailey listens empathetically, captures the situation (recent hospitalization, mobility decline, cognition), books the free assessment, and sends the family the prep packet.
Caregiver Fall Report
Caregiver calls about a fall in the home. Hailey identifies the client, captures the incident details, pages the RN supervisor immediately, and starts the incident-report workflow.
Shift Coverage Emergency
Caregiver calls out for a 7 AM shift at 5 AM. Hailey opens the coverage ticket, pulls the bench list of qualified caregivers in the area, and pages the staffing coordinator.
Care Plan Review Booking
Family wants to discuss adjusting their parent's care plan. Hailey identifies the case, pulls the assigned care coordinator, and books a family-conference call.
Late-Night Family Anxiety Call
Family member calls at 11 PM worried about their parent's behavior. Hailey listens, captures observations, and either pages on-call or books a same-week reassessment depending on urgency.
Referral-Partner Intake
Hospital discharge planner calls about a referral. Hailey captures patient details, insurance, discharge date, and care needs — books the assessment to start care without a callback delay.
Your care coordinators will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services aren't HIPAA-bound. Voicemail kills urgent caregiver calls. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $300–$2,500+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues | Every call missed |
| HIPAA + BAA signed | Yes, every agency | Sometimes, surcharge | Varies |
| Family intake with empathy | Trained on care vocab | Operator-dependent | No |
| Caregiver emergency triage | Direct to RN/supervisor | Generic message | No |
| Books into AxisCare/ClearCare | Real-time, integrated | Manual data entry | No |
| Shift coverage workflow | Bench-list aware | Generic call | No |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your home care software
See it handle a real family intake in 15 minutes.
Book a Free Demo →From sign-up to first booked assessment in 24 hours
Forward Your Main Line
Point your existing agency number to Hailey in under three minutes.
Set Your Care Rules
Tell Hailey your service area, care levels, RN on-call rotation, emergency criteria, payer mix, and intake questions. She adapts to your agency's protocols.
Start Capturing Every Call
Hailey begins handling family intake, caregiver routing, and shift coverage immediately — sending your team a HIPAA-safe call summary after every interaction.
Ready to set yours up? Most agencies are live same day.
Get Started in Minutes →See what missed home care calls are costing you
Adjust the sliders to match your agency. Most agencies lose more high-LTV admits to voicemail than they realize.
About your practice
Your estimated losses
New patients lost per week
4
Revenue lost per month
$11,258
Revenue lost per year
$135,096
Estimates based on US home care industry averages. Actual results vary by care level, payer mix, and LTV.
Turn missed calls into admitted clients
Home care agencies miss an average of 30% of family inquiry calls. That's high-LTV admits walking straight to the agency that picked up. Hailey makes sure that never happens.
- Capture 100% of family inquiry calls including evenings and weekends
- Save your care coordinators 15+ hours a week on initial intake
- Handle caregiver emergencies with RN-direct routing
- Manage shift coverage with bench-list-aware workflow
- Stay HIPAA-compliant with BAA signed and minimum-necessary capture
"Adult children call us at all hours — usually after a parent had an incident. They want a real human response, not voicemail. Hailey handles every one of those calls with empathy, captures the situation, and books the assessment. We've admitted 8 new high-LTV clients this quarter from after-hours calls."
Got Questions?
Everything you need to know about Hailey for Home Care & Senior Services.
A home care answering service handles your agency's calls when care coordinators can't — capturing family inquiries, routing caregiver emergencies, and managing shift coverage 24/7. Hailey is an AI-powered version that runs every minute of every day with HIPAA-aware handling.
Yes. Hailey is fully HIPAA-compliant with a signed BAA for every agency. Patient data is encrypted in transit and at rest, access is role-restricted, and Hailey captures only the minimum necessary info during intake.
Yes. Hailey is trained on home care vocabulary and the emotional intensity of adult-child caregiver decisions. She listens, captures the situation, and books the next step — without rushing the caller.
Yes. Hailey integrates with AxisCare, ClearCare, AlayaCare, WellSky, MatrixCare, CareSmartz360, Salesforce Health Cloud, and Google Calendar to check availability and book in real time.
When a caregiver calls out, Hailey opens the coverage ticket, pulls your qualified-bench list for the client's area and care level, and pages the staffing coordinator with the open shift.
Traditional live home care answering services run $300–$2,500+ per month with per-minute overages. Hailey is a flat monthly rate with no per-call fees and 24/7 coverage included.
No. Hailey uses natural-language voice AI trained for the emotional weight of home care calls. She handles questions about ADLs, dementia behaviors, hospital discharges, and payer questions empathetically. Most callers don't realize they're talking to an AI.
Every family call you miss is a relationship the agency next door just started.
Book a 15-minute demo and hear Hailey handle a real family intake — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to home care & senior services and beyond.
AI receptionist for healthcare clinics
→Healthcare clinics and home care agencies both serve the same patients and share HIPAA-compliant intake patterns.
AI receptionist for dental clinics
→Dental and home care both need HIPAA-aware intake and serve appointment-driven workflows.
AI receptionist for veterinary clinics
→Vet clinics and home care both handle emotional family calls that need empathy and clear next steps.
AI receptionist for chiropractors
→Chiropractors and home care agencies share the same anxious-family call patterns and emotionally-weighted intake conversations.