AI Phone Agent for Restaurants
Built for restaurants, cafés, catering ops & multi-location groups
Every Reservation. Every Order. Never to Voicemail.
Hailey is an AI phone agent for restaurants — she answers every call in under a second, books reservations into OpenTable or Resy, takes phone orders straight into Toast or Square, answers menu and allergen questions, and captures catering leads. Even at 7 PM on a Friday rush.
Trusted by restaurants across the US to capture every reservation, every phone order, and every catering inquiry during peak service.
Live in 24-48 hours. Forward your number, upload your menu, done. No new hardware, no IT lift.
An AI phone agent that runs your front-of-house phone
Hailey is an AI voice agent for restaurants that answers every call 24/7 — built specifically for reservations, phone orders, menu and allergen questions, and catering lead capture during peak service.
Answers Before the Third Ring
Picks up every call in under a second — even on a Friday at 7 PM when every table is full and your hosts are seating walk-ins.
Books Reservations Live
Checks real-time availability in OpenTable, Resy, or your system; books the party with date, time, guest count, and special requests; sends a confirmation text.
Takes Phone Orders
Reads your live menu, handles modifiers and allergens, places the order into Toast, Square, Clover, or your POS, and confirms pickup or delivery time.
Answers Menu & Allergen Questions
Trained on your menu, ingredients, hours, dress code, parking, and FAQs — every caller gets the same accurate answer in seconds, not minutes.
Captures Catering & Private Event Leads
Collects event date, guest count, venue, dietary needs, and budget; books a consult with your catering coordinator instead of letting the lead drop.
Ends Phone Interruptions in Service
Your hosts and managers stop fielding 'what time do you close' calls during the dinner rush. They focus on the guests already at the door.
Built for the realities of restaurant operations
Every phone-call situation your front-of-house faces — handled automatically, around the clock.
Friday-Night Reservation Rush
Party of 8 calls at 7:15 PM for an 8 PM table. Hailey checks live availability, books it, notes the anniversary, and texts the guest a confirmation — your host never leaves the door.
Takeout Order During Dinner Service
Walk-up takeout call mid-service. Hailey reads back the menu, takes the order with modifiers, fires it to Toast, and tells the guest a 20-minute pickup window — kitchen sees the ticket instantly.
Allergen Question Pre-Visit
Caller with a tree-nut allergy. Hailey reads the allergen flags from your menu, confirms safe dishes, books the reservation, and flags the kitchen and server so the guest is taken care of on arrival.
Large-Party Holiday Catering Lead
Corporate client calls about a 200-person holiday event. Hailey captures the brief — date, head count, budget, dietary restrictions — and books a next-morning consult with your catering coordinator.
After-Hours Reservation Booking
Guest calls at 11 PM after the dining room closed. Hailey books their Saturday-night reservation, suggests the chef's tasting upsell, and confirms — instead of the caller booking Resy at the place next door.
Repeat-Question Triage
Hours, parking, dress code, kids menu, dog-friendly patio — your team stops answering the same 8 questions 30 times a day. Hailey covers all of them, freeing managers for actual service.
Free up your hosts during service — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
A host can't be on the floor and on the phone. Voicemail loses guests to whoever answers next. Generic IVRs frustrate everyone. Hailey replaces all three.
| Hailey AI | Host / Manager on Phone | Voicemail or IVR Menu | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | Host/manager labor cost | $0 upfront |
| Hours covered | 24/7, 365 days | Only during service | — |
| Missed calls during service | Zero | Most calls miss the rush | Every call missed |
| Reservation booking | Real-time OpenTable/Resy | Manual + error-prone | No |
| Phone orders | Direct to Toast/Square | Slows down service | No |
| Allergen accuracy | Configured per menu | Varies by staff | No |
| Catering lead capture | Full brief + booked consult | Rushed during service | Lead disappears |
| Handles call surges | Unlimited parallel | One call at a time | N/A |
| Setup time | 24-48 hours | — | — |
Works with your restaurant tech stack
See it take a real reservation and a real phone order in 15 minutes.
Book a Free Demo →From sign-up to first booked reservation in 24 hours
Forward Your Restaurant Line
Point your existing restaurant number to Hailey in under three minutes. No new hardware, no porting, no IT call. Your number stays your number.
Upload Menu and Set Rules
Upload your menu, allergen info, hours, dress code, parking notes, reservation policies, and catering criteria. Hailey learns your restaurant in minutes.
Start Answering Every Call
Hailey begins booking reservations, taking orders, answering FAQs, and routing catering leads immediately — and sends your team a clean call summary after each one.
Ready to set yours up? Most restaurants are live same day.
Get Started in Minutes →See what missed restaurant calls are costing you
Adjust the sliders to match your restaurant. Most operators are losing more reservation and phone-order revenue than they realize during peak service.
About your practice
Your estimated losses
New patients lost per week
35
Revenue lost per month
$98,508
Revenue lost per year
$1,182,096
Estimates based on US restaurant industry averages. Actual results vary by concept, average ticket, and call mix.
Turn missed calls into booked tables and fired tickets
Restaurants miss an average of 35% of inbound calls during peak service — that's reservations going to OpenTable competitors, phone orders going to DoorDash, and catering leads going to whichever caterer picks up first. Hailey makes sure that never happens.
- Recover $15,000–$25,000 in annual revenue from missed calls
- Free up host and manager time during peak service
- Capture every after-hours reservation instead of losing them to Resy
- Book catering leads with complete event briefs before they call competitors
- Reduce no-shows with automatic confirmation and reminder texts
"Friday and Saturday nights we used to lose half our reservation calls because nobody could leave the door. Hailey now books every one of them, takes the takeout orders, and even captured a 180-person catering lead during a dinner rush. She's like having a second host who never breaks."
Got Questions?
Everything you need to know about Hailey for Restaurants & Catering.
An AI phone agent for restaurants is a voice AI that answers every incoming call 24/7 — booking reservations, taking phone orders, answering menu and allergen questions, and capturing catering leads. Hailey integrates directly with Toast, OpenTable, Resy, and your POS.
Yes. Hailey integrates with OpenTable, Resy, SevenRooms, Tock, and most major reservation systems. She checks live availability, books the party, captures special requests, and sends the guest a confirmation text.
Yes. Hailey integrates with Toast, Square, Clover, and other major POS systems to fire phone orders straight to the kitchen. She handles modifiers, allergens, and pickup or delivery preferences without a host writing anything down.
Hailey is configured with your menu's allergen data and gives accurate, consistent answers about gluten, nuts, dairy, shellfish, and other common allergens. She also flags the kitchen and server so the guest's needs follow them to the table.
No. Hailey uses natural-language voice AI that handles interruptions, accents, and follow-up questions like a real host would. Most callers don't realize they're not talking to a human.
Yes. Hailey handles unlimited simultaneous calls with no queue and no hold time. Every guest gets the same fast response whether they're the first call of the night or the 50th during peak service.
Yes. Hailey answers 24/7. The Saturday-night party that books at midnight gets the same instant response as the Tuesday lunch reservation — including hours, directions, and confirmation by text.
Hailey is built for the full breadth of restaurant calls — reservations, phone orders, allergen FAQs, and catering leads — not just one workflow. She integrates with the same POS and reservation systems and is live in 24-48 hours, with no minimum-volume commitment.
Every reservation call you miss during service is a table your competitor just sat.
Book a 15-minute demo and hear Hailey handle a real restaurant call — live, no sign-up needed.
Book a Free Demo →Across All Industries.
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