AI-Powered Medical Answering Service
Built for primary care, specialty clinics & multi-provider practices
Every Patient Call Reaches a Real, HIPAA-Safe Response
Hailey is a medical answering service powered by AI — she picks up every patient call in under a second, triages urgent symptoms, books appointments, handles refill requests, and routes to on-call providers 24/7. HIPAA-compliant, BAA signed, never to voicemail.
Trusted by healthcare clinics across the US to keep schedules full, triage urgency safely, and end after-hours voicemail.
Live in 24-48 hours. Forward your number, set your triage rules, done. BAA signed.
A medical answering service built for clinical reality
Hailey is an AI receptionist for healthcare practices that answers every call 24/7 — built specifically for urgent-symptom triage, appointment booking, refill routing, and HIPAA-compliant intake.
Answers Every Call Instantly
Picks up in under a second — even at 8 AM Monday when 60 patients are calling to book, refill, and ask about labs.
Triages Urgent Symptoms
Hailey applies your clinical triage logic — chest pain, stroke symptoms, anaphylaxis — and routes to on-call provider or ER referral with appropriate urgency.
Books Appointments by Visit Type
Schedules well visits, sick visits, follow-ups, and procedures with the right provider, applying your scheduling rules directly in athenaPractice, eClinicalWorks, NextGen, or your EHR.
Routes Refill Requests
Existing-patient refill calls get pulled from the chart, routed to the right MA or provider per your protocols, and confirmed with pharmacy details.
Captures New-Patient Intake
Asks chief complaint, insurance, PCP, and key history — your front desk walks into a pre-registered patient instead of a from-scratch intake.
HIPAA-Compliant by Default
BAA signed with every practice. Encrypted in transit and at rest. Minimum-necessary capture. Your compliance team stays clean.
Built for healthcare practice reality
Every patient situation your front desk faces — handled automatically, around the clock.
Chest Pain After Hours
Patient calls at 9 PM with chest pain. Hailey runs the triage questions, advises 911 if symptoms warrant, otherwise pages the on-call provider with the full symptom picture.
Annual Wellness Booking
Patient calls to schedule the annual physical. Hailey identifies the patient, checks for preventive care due, books with the right PCP, and sends the prep packet.
Sick Visit Triage
Patient with a fever and cough calls Monday morning. Hailey screens for urgency, books a same-day sick slot with the right provider, and sends pre-visit instructions.
Medication Refill
Existing patient needs a Lipitor refill. Hailey pulls the chart, confirms last labs are on file, routes the request to the MA per your refill protocol, and confirms pharmacy with the patient.
Lab Result Question
Patient calls about their recent labs. Hailey identifies the patient but cannot disclose results — pulls the chart, routes to the right nurse or provider per your callback protocol.
After-Hours Provider Routing
Specialist calls about a hospitalized shared patient. Hailey identifies the situation, pages the on-call provider with the case info, and forwards the call.
Your nurses will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services aren't HIPAA-bound by default. Voicemail kills urgent triage. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $400–$3,000+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues | Every call missed |
| HIPAA + BAA signed | Yes, every practice | Sometimes, surcharge | Varies |
| Urgent symptom triage | Rule-based clinical logic | Operator-dependent | No |
| Books into Epic/eClinicalWorks | Real-time, integrated | Manual data entry | No |
| Refill request workflow | Chart-pulled + routed | Generic message | No |
| After-hours provider routing | On-call rotation aware | Generic message | No |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your EHR
See it triage a real urgent call in 15 minutes.
Book a Free Demo →From sign-up to first triaged patient in 24 hours
Forward Your Main Line
Point your existing practice number to Hailey in under three minutes.
Set Your Clinical Rules
Tell Hailey your providers, scheduling templates, urgency triage criteria, refill protocols, on-call rotation, and accepted insurance. She adapts to your practice.
Start Triaging Every Call
Hailey begins triaging, booking, routing refills, and capturing new patients immediately — sending your team a HIPAA-safe call summary after every interaction.
Ready to set yours up? Most practices are live same day.
Get Started in Minutes →See what missed medical calls are costing you
Adjust the sliders to match your practice. Most medical clinics lose more new patients and revenue to voicemail than they realize.
About your practice
Your estimated losses
New patients lost per week
35
Revenue lost per month
$98,508
Revenue lost per year
$1,182,096
Estimates based on US medical practice averages. Actual results vary by specialty, payer mix, and visit type.
Turn missed calls into seen patients
Medical clinics miss an average of 25% of inbound patient calls. That's wellness visits, follow-ups, and new patients walking to the practice next door. Hailey makes sure that never happens.
- Capture 100% of patient calls including after hours and weekends
- Save your front desk 20+ hours a week on routine booking and refills
- Triage urgent symptoms with clinical-aware logic before they hit voicemail
- Maintain HIPAA compliance with BAA signed and PHI handling controls
- Reduce ED diversions from after-hours patient confusion
"Our front desk was burning out — phones never stopped, nurses pulled out of rooms for refill calls, after-hours triage was hit-or-miss. Hailey handles every call now. Refill requests routed properly, urgent symptoms triaged correctly, new patients booked. Patient satisfaction up, staff turnover down."
Got Questions?
Everything you need to know about Hailey for Healthcare Clinics.
A medical answering service handles your practice's calls when staff can't — triaging urgent symptoms, booking appointments, and routing refill requests 24/7. Hailey is an AI-powered version that runs every minute of every day, HIPAA-compliant with a BAA signed.
Yes. Hailey is fully HIPAA-compliant. Patient data is encrypted in transit and at rest, access is role-restricted, minimum-necessary info is captured, and we sign a Business Associate Agreement with every practice before going live.
Hailey applies your clinical triage rules — chest pain, stroke symptoms, severe allergic reactions, suicidal ideation — and routes the call to your on-call provider, advises 911 when symptoms warrant, or books an urgent same-day slot.
Yes. Hailey identifies the patient, pulls the chart, confirms the refill protocol (last labs, last visit, controlled substance rules), routes to the right MA or provider, and confirms pharmacy details with the patient.
Yes. Hailey integrates with Epic, athenahealth, eClinicalWorks, NextGen, DrChrono, Practice Fusion, Cerner, and Google Calendar to check availability and book in real time.
Traditional live medical answering services run $400–$3,000+ per month with per-minute overages and after-hours premiums. Hailey is a flat monthly rate with no surcharges and 24/7 triage included.
No. Hailey uses natural-language voice AI that handles medical vocabulary, multiple languages, and the empathy needed for anxious patient calls. Most callers don't realize they're talking to an AI.
Every patient call you miss is care delayed and a patient who may not call back.
Book a 15-minute demo and hear Hailey triage a real patient call — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to healthcare clinics and beyond.
AI receptionist for dental clinics
→Dental and healthcare clinics share the same appointment-driven model and HIPAA-compliant intake needs.
AI receptionist for home care
→Home care and healthcare clinics serve the same patient population and share BAA-bound call handling.
AI receptionist for chiropractors
→Chiropractors and healthcare clinics both need HIPAA-aware intake and recall-driven schedule management.
AI receptionist for veterinary clinics
→Vet clinics and healthcare practices share the same clinical-triage and refill-routing workflows on the animal side.