AI Receptionist for IT & Managed Services
Built for MSPs, IT consultancies & managed-services teams
Every Help-Desk Call Hits a Real Ticket
Hailey is an AI receptionist for MSPs and IT services — she picks up every help-desk call in under a second, triages priority, opens the ticket in your PSA, and pages the on-call engineer 24/7. Ransomware at 3 AM doesn't sit in voicemail.
Trusted by MSPs and IT consultancies across the US to keep SLAs intact and end after-hours voicemail forever.
Live in 24-48 hours. Forward your number, set your priority rules, done.
An MSP answering service that protects your SLAs
Hailey is an AI receptionist for IT services that answers every call 24/7 — built specifically for help-desk triage, priority-ticket routing, and after-hours emergency response that keeps SLA penalties off your books.
Answers Before the Third Ring
Every call picked up in under a second — even at 3 AM when a client's entire network is down.
Triages by Priority
Hailey applies your P1-P4 logic — server down, ransomware, email outage, single user — and pages the right tech based on severity and on-call rotation.
Opens Tickets in Your PSA
Creates the ticket in ConnectWise, Autotask, or HaloPSA with the caller's info, issue summary, and priority — your engineer walks into a fully scoped ticket.
Identifies the Client and Contract
Recognizes the caller's domain or company, pulls the contract type (block hours, all-you-can-eat, per-incident), and applies the right response SLA.
Books Scheduled Work
Routine work like new hire onboarding, hardware refreshes, and quarterly business reviews get booked into your project schedule directly.
Covers After Hours & Weekends
Open 24/7/365. The Saturday-morning email outage gets a real response — and you stop paying a part-time after-hours service that misses every other call.
Built for MSP service-desk reality
Every help-desk situation your team faces — handled automatically, around the clock.
Ransomware After-Hours Call
Client calls at 2 AM, files encrypted. Hailey opens a P1 ticket, pages the on-call senior engineer, captures the affected systems, and emails the incident response playbook to the client contact.
Email Outage Triage
Multiple clients calling about M365 down. Hailey opens linked tickets, identifies the common root cause, pages your cloud-services lead, and updates each caller with the current ETA.
Single-User Password Reset
Routine P4 ticket. Hailey captures the user, verifies them against the client's allowed-reset list, and either runs the reset script or routes to your tier-1 desk per your policy.
New-Hire Onboarding Request
Client's HR wants a new laptop and account setup for next Monday. Hailey captures the requirements, books the onboarding into your project calendar, and notifies the assigned tech.
Weekend Server Reboot
Caller needs a scheduled maintenance reboot moved up to tonight. Hailey opens the change ticket, pages the on-call infrastructure engineer, and confirms the new window.
QBR Scheduling
Account manager needs to schedule quarterly business reviews with 12 clients. Hailey reaches out, finds the slots, books them into the AM's calendar, and sends prep agendas.
Your engineers will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services don't open PSA tickets. Voicemail kills your SLA penalties. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $400–$2,500+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues kill SLA | Every call missed |
| Opens PSA tickets | Real-time, integrated | Email handoff | No |
| Priority triage | Rule-based P1-P4 | Operator-dependent | No |
| Client identification | Domain + contract aware | Manual lookup | No |
| Books into ConnectWise/Autotask | Real-time, integrated | Manual data entry | No |
| Knows IT vocabulary | Trained on outages, VPN, Active Directory | Generic scripts | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your MSP stack
See it open a real P1 ticket in 15 minutes.
Book a Free Demo →From sign-up to first triaged ticket in 24 hours
Forward Your Main Line
Point your existing helpdesk number to Hailey in under three minutes. No new hardware, no IT lift (you'd think you'd already know this one).
Set Your Priority Rules
Tell Hailey your client list, contract types, P1-P4 escalation criteria, on-call rotation, and SLA windows. She adapts to your service catalog.
Start Triaging Every Call
Hailey begins answering, identifying clients, opening tickets, paging on-call, and booking projects immediately.
Ready to set yours up? Most MSPs are live same day.
Get Started in Minutes →See what missed help-desk calls are costing you
Adjust the sliders to match your MSP. Most service providers lose more SLA credits to after-hours voicemail than they realize.
About your practice
Your estimated losses
New patients lost per week
19
Revenue lost per month
$53,476
Revenue lost per year
$641,712
Estimates based on US MSP industry averages. Actual results vary by contract mix and SLA structure.
Turn missed calls into protected SLAs
MSPs miss an average of 40% of after-hours help-desk calls. That's SLA penalties, churn risk, and lost ad-hoc revenue. Hailey makes sure every call hits a ticket.
- Hit every contractual SLA response window — even at 3 AM
- Save your engineers 15+ hours a week on triage and ticket entry
- Identify clients automatically and apply the right contract terms
- Eliminate the part-time after-hours answering service line item
- Open structured tickets so the on-call engineer walks into context, not chaos
"We were paying $1,800 a month for an after-hours answering service that opened bad tickets and missed maybe 20% of calls anyway. Hailey replaces them, opens cleaner tickets, identifies the client and contract automatically, and pages the right engineer. SLA penalties down to zero this quarter."
Got Questions?
Everything you need to know about Hailey for IT & Managed Service Providers.
An AI receptionist for MSPs handles your help-desk calls when techs are heads-down — triaging priority, opening tickets in your PSA, and paging on-call engineers 24/7. Hailey runs every minute of every day, with full contract and SLA awareness.
Yes. Hailey integrates with ConnectWise PSA, Autotask, HaloPSA, Kaseya BMS, and Datto Autotask to open tickets with the caller's info, issue summary, and triaged priority in real time.
Hailey applies your P1-P4 logic. Server down, ransomware, email outage = P1 pages on-call. Single-user issues = P3/P4 routed to tier-1 queue. You configure the rules and Hailey applies them consistently.
Yes. Hailey recognizes the caller by phone, domain, or company name, pulls the contract type, and applies the right response SLA before routing — so your team always honors the contracted terms.
Yes. Most MSPs use Hailey to consolidate after-hours answering, ticket entry, and on-call paging into one system — cutting the legacy line item entirely while improving SLA performance.
Traditional after-hours MSP answering services run $400–$2,500+ per month with per-minute overages and bad ticket quality. Hailey is a flat monthly rate with no surcharges, no minimums, and clean tickets every time.
No. Hailey uses natural-language voice AI that handles complex IT vocabulary like Active Directory, M365 outages, VPN failures, ransomware, and BCDR scenarios. Most callers don't realize they're talking to an AI.
Every after-hours call you miss is an SLA penalty and a churn-risk signal.
Book a 15-minute demo and hear Hailey handle a real P1 ticket — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to it & managed service providers and beyond.
AI receptionist for law firms
→Law firms and MSPs share the need for after-hours emergency response with strict SLA windows.
AI receptionist for accounting firms
→Accounting firms and MSPs both have heads-down professional staff who can't be interrupted but need calls answered.
AI receptionist for property managers
→Property managers handle the same priority-triage model on the physical-maintenance side that MSPs handle on the IT side.
AI receptionist for staffing agencies
→Staffing agencies serve the same SMB clients as MSPs and share a long-cycle relationship pattern where missed calls cost real revenue.