AI-Powered HVAC Answering Service
Built for HVAC contractors, plumbing-HVAC combos & multi-tech crews
Never Miss an Emergency Service Call
Hailey is an HVAC answering service powered by AI — she picks up every call in under a second, triages emergencies, dispatches your on-call tech, and books maintenance visits 24/7. Even at 2 AM in January.
Trusted by HVAC contractors across the US to capture every service call and end after-hours voicemail forever.
Live in 24-48 hours. Forward your number, configure your dispatch rules, done. No hardware, no IT team.
An HVAC answering service that runs your dispatch board
Hailey is an AI receptionist for HVAC companies that answers every call 24/7 — built specifically for emergency triage, technician dispatch, and seasonal call surges.
Answers Before the Third Ring
Every call is picked up in under a second — even at 2 AM when a furnace dies in a polar vortex, even during the first heat wave when 40 calls hit in an hour.
Triages Emergencies Instantly
Hailey asks about no heat, no AC, gas smell, water leak, and applies your escalation rules — emergency calls reach your on-call tech in under 60 seconds with the full context.
Books Maintenance & Tune-Ups
Schedules seasonal tune-ups, preventive maintenance visits, filter changes, and follow-ups straight into your field service software — without your dispatcher lifting a finger.
Captures Lead Details Upfront
Asks for service address, equipment type, age, brand, symptoms, and whether they have a maintenance plan — every detail your tech needs before rolling the truck.
Handles Seasonal Surges
Unlimited simultaneous calls. The first freeze, the first 95°F day, the Saturday after a storm — every caller gets the same fast, professional response.
Covers After Hours & Weekends
Open 24/7/365. The homeowner whose AC died at midnight gets booked into your morning route instead of calling your competitor.
Built for HVAC dispatch reality
Every situation your office faces — answered automatically, around the clock.
Heat-Wave AC Emergency
100°F at 11 PM, AC dies. Hailey answers in one second, collects the address, confirms the emergency, and pages your on-call tech with full context — cool air by 1 AM.
Cold-Snap Furnace Failure
January, midnight, no heat with a baby in the house. Hailey triages it as critical, dispatches your overnight tech, and texts the customer an ETA within two minutes.
Monday Morning Call Spike
First weekday after a freeze brings 40 calls in an hour. Hailey handles every one in parallel — prioritizes emergencies, books routines later in the week, and hands your dispatcher a clean queue.
Seasonal Tune-Up Booking
Customer calls during lunch about an annual furnace tune-up. Hailey checks the schedule, books it next week, confirms by text, and offers the full maintenance plan upgrade.
After-Hours Lead Capture
A homeowner calls at 9 PM about a new install quote. Hailey captures the system size, age, contact info, and books a free estimate visit instead of losing the lead to voicemail.
Maintenance Plan Upsell
Repeat caller without a plan. Hailey mentions the maintenance agreement, explains the seasonal-tune-up value, and books them onto the program — every single call, no human nudging.
Your dispatcher will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services lose context. Voicemail loses customers. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $200–$1,500+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues during surges | Every call missed |
| Emergency triage | Instant, rule-based | Operator-dependent | No |
| Direct dispatch to tech | Page + full context | Message-and-forward | No |
| Books into your software | Real-time, ServiceTitan etc. | Manual data entry | No |
| Scales with call volume | Instantly, no surcharge | Hold times in peak season | N/A |
| Knows your trade language | Trained on HVAC terms | Generic call-center scripts | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your existing HVAC software
See it handle a real HVAC emergency call in 15 minutes.
Book a Free Demo →From sign-up to first dispatched call in 24 hours
Forward Your Main Line
Point your existing shop number to Hailey in under three minutes. No new hardware, no porting required, no IT call. Your number stays your number.
Set Your Dispatch Rules
Tell Hailey your hours, your on-call rotation, your emergency criteria (no heat, no AC, gas smell, water leak), your service radius, and your pricing brackets. She adapts to how your crew actually runs.
Start Capturing Every Call
Hailey begins answering, triaging, dispatching, and booking immediately — and sends your team a call summary plus the next steps after every interaction.
Ready to set yours up? Most HVAC shops are live same day.
Get Started in Minutes →See what missed HVAC calls are costing you
Adjust the sliders to match your shop. Most HVAC contractors are leaving more revenue on the table than they realize.
About your practice
Your estimated losses
New patients lost per week
14
Revenue lost per month
$39,403
Revenue lost per year
$472,836
Estimates based on US HVAC industry averages. Actual results vary by service area, ticket mix, and conversion rate.
Turn missed calls into dispatched trucks
HVAC contractors miss an average of 30% of inbound calls during peak season. That's emergency repairs, new installs, and maintenance agreements walking straight to the competitor down the road. Hailey makes sure that never happens again.
- Book 35% more service appointments during peak weeks
- Save your dispatcher 12+ hours a week on triage and intake
- Capture every after-hours emergency instead of losing them to voicemail
- Handle storm-driven call surges without hiring temp staff
- Reduce no-shows with automatic confirmation texts after booking
"First freeze of the season we used to lose 20-30 calls overnight. With Hailey, we caught every single one — dispatched the urgent ones, booked the rest into the morning route. Best hire we ever made and she doesn't take Christmas off."
Got Questions?
Everything you need to know about Hailey for HVAC Companies.
An HVAC answering service answers your shop's calls when staff can't — capturing service requests, dispatching technicians to emergencies, and booking appointments 24/7. Hailey is an AI-powered version that runs every minute of every day.
Hailey triages the call by asking your emergency criteria (no heat, no AC, gas smell, water leak), then pages your on-call tech via phone or text with the customer's address, equipment details, and symptoms — all within 60 seconds.
Yes. Hailey integrates with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Sera Systems, ServiceFusion, FieldRoutes, and Google Calendar to check availability and book appointments in real time without manual data entry.
Traditional live HVAC answering services run $200–$1,500+ per month, often with per-minute overages during peak season. Hailey is a flat monthly rate with no per-call surcharges and no overage fees, even during a storm surge.
Yes. You configure standard service-call fees, diagnostic charges, and common repair bands, and Hailey shares those ranges with callers. For custom quotes she books a free estimate visit and sets the right expectation upfront.
Hailey handles unlimited simultaneous calls with no queue. The first freeze, the first heat wave, the Saturday after a storm — every caller is answered instantly with no hold time, no rollover, no missed leads.
Fully. You define the emergency triage questions, the on-call rotation, the service radius, the response-time promises, and the message Hailey relays to your tech. Most HVAC shops are live within 24 hours.
No. Hailey uses natural-language voice AI that handles interruptions, follow-up questions, and trade-specific terminology like SEER ratings, refrigerant types, and BTU loads. Most callers don't realize they're talking to an AI.
Every after-hours call that goes to voicemail is a job your competitor just won.
Book a 15-minute demo and hear Hailey handle a real HVAC service call — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to hvac companies and beyond.
AI receptionist for plumbers
→Plumbing companies face the same 24/7 emergency call pressure and seasonal surge patterns as HVAC businesses.
AI receptionist for roofing companies
→Roofing companies deal with similar storm-driven call spikes where speed of response decides who gets the job.
AI receptionist for contractors
→General contractors share the same multi-trade dispatch needs and lose jobs to whichever crew answers first.
AI receptionist for property managers
→Property managers field the same after-hours maintenance and emergency repair calls that HVAC companies handle.