AI-Powered Property Management Answering Service
Built for residential, commercial & multi-family property management
Every Maintenance Call. Every Leasing Lead. Never to Voicemail.
Hailey is a property management answering service powered by AI — she picks up every tenant, owner, and prospect call in under a second, triages emergency maintenance, captures leasing leads, and routes owner calls 24/7. 2 AM no-heat doesn't sit until Monday.
Trusted by property management companies across the US to triage maintenance, fill vacancies, and keep owners happy.
Live in 24-48 hours. Forward your number, set your property rules, done.
A property management answering service that protects your portfolio
Hailey is an AI receptionist for property management that answers every call 24/7 — built specifically for emergency maintenance triage, leasing lead capture, owner routing, and after-hours tenant calls.
Answers Every Call Instantly
Picks up in under a second — even at 2 AM when a tenant calls about no heat or a flood.
Triages Emergency Maintenance
Hailey applies your urgency criteria (no heat, no water, active leak, gas smell, lockout) and pages your on-call maintenance team with full context in under 60 seconds.
Captures Leasing Leads
Prospective tenants get qualified on income, move-in date, lease length, and pets — books showings into AppFolio, Buildium, or your software.
Routes Owner Calls
Property owners asking about distributions, maintenance approvals, or month-end statements get routed to the right PM with the portfolio context.
Logs Routine Maintenance Tickets
Non-emergency requests (drip, garbage disposal, light fixtures) get logged as tickets in your software with the unit, issue, and tenant info — no manual entry.
Covers Nights, Weekends, Storms
Open 24/7/365. The Saturday-morning lockout gets handled instantly instead of waiting for Monday.
Built for property management reality
Every tenant, owner, and prospect situation your team faces — handled automatically, around the clock.
2 AM No-Heat Emergency
Tenant calls in January with no heat. Hailey identifies the unit, runs the urgency triage, and pages your on-call maintenance with the unit history and access notes — tech dispatched within the hour.
Leasing Inquiry Lead
Prospect calls about a vacancy. Hailey captures move-in timing, household size, pets, and income, books the showing, and sends the application packet with screening criteria.
Owner Call Routing
Property owner calls about a distribution timing question. Hailey identifies the portfolio, routes to the assigned PM, and books a callback if the PM is in another meeting.
Routine Maintenance Ticket
Tenant reports a dripping faucet. Hailey logs the ticket in AppFolio with the unit, issue, and tenant access notes — your maintenance schedule fills properly.
Lockout Call
Tenant locked out at 9 PM. Hailey identifies the unit, verifies the tenant identity per your protocol, and either dispatches your lockout service or refers per your policy.
Move-Out Inquiry
Tenant calls about giving notice. Hailey captures the move-out date, sends the move-out instructions, and starts the unit's turnover workflow in your software.
Your PMs will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services don't know your unit list. Voicemail leaves emergencies festering. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $300–$2,500+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues during storms | Every call missed |
| Emergency triage | Rule-based + unit-aware | Operator-dependent | No |
| Logs into AppFolio/Buildium | Real-time tickets | Manual data entry | No |
| Leasing lead qualification | Income + dates + pets | Name and number only | No |
| Owner-call routing | Portfolio-aware | Generic message | No |
| Knows PM terminology | Trained on units, leases, NTV | Generic scripts | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your property management software
See it triage a real maintenance emergency in 15 minutes.
Book a Free Demo →From sign-up to first triaged call in 24 hours
Forward Your Main Line
Point your existing PM number to Hailey in under three minutes.
Set Your Property Rules
Tell Hailey your portfolio, emergency criteria, on-call maintenance rotation, screening criteria, owner-portfolio assignments, and routine ticket protocols. She adapts to your operation.
Start Triaging Every Call
Hailey begins handling tenant maintenance, leasing inquiries, owner routing, and routine tickets immediately — sending your team a clean call summary after every interaction.
Ready to set yours up? Most PMs are live same day.
Get Started in Minutes →See what missed property management calls are costing you
Adjust the sliders to match your portfolio. Most PMs underestimate the cost of after-hours voicemail on emergencies and leasing.
About your practice
Your estimated losses
New patients lost per week
24
Revenue lost per month
$67,548
Revenue lost per year
$810,576
Estimates based on US property management averages. Actual results vary by portfolio mix and unit type.
Turn missed calls into protected portfolios
Property management companies miss an average of 30% of inbound calls — and emergencies that wait until morning cost real dollars in damage. Hailey makes sure that never happens.
- Triage every emergency maintenance call with unit-aware routing
- Save your PMs 20+ hours a week on routine intake and tickets
- Capture leasing leads instead of losing them to the next property tour
- Route owner calls with portfolio context, not callbacks
- Log maintenance tickets directly in AppFolio or Buildium
"We manage 400 units and the phones were absolutely impossible — emergencies after hours, leasing leads ringing out, owners calling about distributions. Hailey handles every single call now. Logged 380 maintenance tickets last month, captured 47 leasing leads, routed every owner. Our PMs got their lives back."
Got Questions?
Everything you need to know about Hailey for Property Management.
A property management answering service handles your portfolio's calls when PMs are in showings or out of office — triaging emergency maintenance, capturing leasing leads, and routing owner calls 24/7. Hailey is an AI-powered version that runs every minute of every day.
Hailey applies your urgency criteria — no heat, no water, active leak, gas smell, lockout — and pages your on-call maintenance with the unit info, tenant context, and access notes within 60 seconds.
Yes. Hailey integrates with AppFolio, Buildium, Yardi, Rent Manager, Propertyware, Entrata, ResMan, and Google Calendar to log tickets, check availability, and route calls in real time.
Yes. Hailey captures move-in date, household size, pets, income, and credit-screening info per your criteria — books the showing if the lead qualifies, or routes per your policy if not.
Hailey identifies the owner, pulls their portfolio context (number of units, current vacancy, recent distributions), and routes the call to the assigned PM with the conversation context attached.
Traditional live property management answering services run $300–$2,500+ per month with per-minute overages and after-hours premiums. Hailey is a flat monthly rate with no surcharges and 24/7 emergency coverage.
No. Hailey uses natural-language voice AI that handles property management vocabulary like NTV, prorate, security deposit dispositions, prelim, and turnover scope. Most callers don't realize they're talking to an AI.
Every emergency call that sits in voicemail is damage you'll pay for tomorrow.
Book a 15-minute demo and hear Hailey handle a real maintenance call — live, no sign-up needed.
Book a Free Demo →Across All Industries.
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