AI Receptionist for E-commerce & Retail
Built for DTC brands, Shopify stores & high-AOV ecommerce
Every Order Question. Every Pre-Purchase Call. Never to Voicemail.
Hailey is an AI receptionist for e-commerce — she picks up every customer call in under a second, handles order status and returns, answers pre-purchase questions, and captures high-AOV phone orders 24/7. Even at 11 PM when a customer is comparing your product to a competitor.
Trusted by DTC brands and high-AOV ecommerce stores across the US to capture every phone customer and end after-hours support gaps.
Live in 24-48 hours. Forward your number, set your product rules, done.
An AI customer service phone line built for ecommerce
Hailey is an AI receptionist for e-commerce that answers every call 24/7 — built specifically for order status lookups, return/refund processing, pre-purchase questions, and high-AOV phone-order capture.
Answers Every Call Instantly
Picks up in under a second — even at 11 PM when a customer has a pre-purchase question and is comparing your product to a competitor.
Handles Order Status
Looks up the order in Shopify, BigCommerce, or your platform, confirms shipping status, sends tracking info, and updates ETA expectations.
Processes Returns & Refunds
Walks the customer through your return policy, issues the return label via Loop, Happy Returns, or your processor, and confirms the refund timeline.
Answers Pre-Purchase Questions
Sizing, materials, compatibility, shipping speed, warranty — Hailey is trained on your catalog and answers consistently, converting hesitation into checkout.
Takes High-AOV Phone Orders
For luxury, B2B, or custom orders that warrant a phone touch, Hailey captures product details, payment, and shipping info — fires the order into your store.
Routes Urgent Issues
Damaged shipments, fraud concerns, recall questions — Hailey identifies urgency and routes to the right team member with the order context.
Built for ecommerce customer reality
Every customer situation your support team faces — handled automatically, around the clock.
Where Is My Order?
Customer calls about an order placed a week ago. Hailey identifies them by phone or order number, looks up the shipping status, sends tracking, and sets the right ETA expectation.
Return Request
Customer wants to return a sweater. Hailey walks them through the policy, generates the return label, sends it to their email, and confirms refund timing.
Pre-Purchase Sizing Question
Customer comparing your jacket to a competitor's. Hailey checks her sizing guide, recommends the right size based on their measurements, and offers a 60-day fit guarantee — converting a comparison into a purchase.
B2B / Bulk Order Inquiry
Procurement caller about a 200-unit bulk order. Hailey captures the order details, quantity, shipping address, and routes to your wholesale team — booking the consult and protecting the deal.
Damaged Shipment
Customer received a broken item. Hailey identifies the order, captures photos via text, opens the warranty ticket, and either sends a replacement or refund based on your protocol.
Gift Order Customization
Caller wants to send a gift with custom note and direct shipping. Hailey takes the order, adds the gift message, schedules the shipment, and confirms with the buyer.
Your support team will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services don't know your catalog. Voicemail loses pre-purchase customers to competitors. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $300–$2,000+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | Business hours mostly | — |
| Missed calls | Zero | Hold queues during surges | Every call missed |
| Order status lookups | Real-time, Shopify-integrated | Email handoff | No |
| Return label generation | Via Loop/Happy Returns | Generic message | No |
| Pre-purchase product knowledge | Trained on full catalog | Generic scripts | No |
| Takes phone orders | Yes, fires into store | Manual relay | No |
| PCI-aware payment capture | Configurable, compliant | Varies | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your ecommerce stack
See it answer a real pre-purchase question in 15 minutes.
Book a Free Demo →From sign-up to first answered customer call in 24 hours
Forward Your Support Line
Point your existing support number to Hailey in under three minutes.
Set Your Product Rules
Upload your catalog, return policy, shipping policies, warranty terms, FAQ knowledge base, and escalation criteria. Hailey learns your store.
Start Answering Every Call
Hailey begins handling order lookups, returns, pre-purchase questions, and phone orders immediately — sending your team a clean call summary after every interaction.
Ready to set yours up? Most stores are live same day.
Get Started in Minutes →See what missed customer calls are costing your store
Adjust the sliders to match your store. Most DTC brands lose more pre-purchase conversions to after-hours voicemail than they realize.
About your practice
Your estimated losses
New patients lost per week
28
Revenue lost per month
$78,806
Revenue lost per year
$945,672
Estimates based on US DTC ecommerce averages. Actual results vary by category and AOV.
Turn missed calls into completed checkouts
DTC brands miss an average of 35% of inbound customer calls. Pre-purchase callers move on within 60 seconds. Hailey makes sure they don't.
- Capture 100% of customer calls including after hours and weekends
- Save your support team 20+ hours a week on order-status lookups
- Process returns and refunds without ticket queue delay
- Answer pre-purchase questions consistently and accurately
- Capture high-AOV phone orders for B2B and custom inquiries
"We're a Shopify brand doing $8M/year and our support phone was a bottleneck. Hailey handles 80% of inbound calls completely — order lookups, returns, sizing questions. Our human team focuses on the 20% that needs them. Cart-recovery from phone callers is up 23%."
Got Questions?
Everything you need to know about Hailey for E-commerce & Retail.
An AI receptionist for ecommerce handles your support phone line — looking up orders, processing returns, answering pre-purchase questions, and taking phone orders 24/7. Hailey is an AI-powered version that runs every minute of every day, integrated with your store.
Yes. Hailey integrates with Shopify, BigCommerce, WooCommerce, Loop Returns, Happy Returns, Gorgias, Zendesk, and Klaviyo to look up orders, generate return labels, and update customer records in real time.
Yes. Hailey walks the customer through your return policy, generates the return label via Loop or Happy Returns, sends it to their email, and confirms the refund timeline — no support ticket needed.
Yes. You upload your catalog, sizing guides, materials, warranty terms, and FAQ knowledge base. Hailey answers consistently from that source — converting hesitating customers into completed checkouts.
Yes. For high-AOV, custom, or B2B orders that warrant a phone touch, Hailey captures product, quantity, shipping, and payment info, then fires the order into Shopify or your store.
Hailey is configured with PCI-aware capture flows. Payment data is routed to your store's payment processor, not stored by Hailey, and you control exactly which payment methods are allowed on phone.
No. Hailey uses natural-language voice AI that handles ecommerce vocabulary, product descriptions, sizing conversations, and the consultative tone your brand customers expect. Most callers don't realize they're talking to an AI.
Every customer call you miss is a checkout your competitor just completed.
Book a 15-minute demo and hear Hailey handle a real e-commerce call — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to e-commerce & retail and beyond.
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