AI Receptionist for Hotels & Hospitality
Built for boutique hotels, B&Bs, vacation rentals & small-property groups
Every Reservation Caller Reaches a Real Front Desk
Hailey is an AI receptionist for hotels — she picks up every reservation, guest service, and group inquiry in under a second, books directly into your PMS, and routes housekeeping or maintenance calls 24/7. While your front desk is checking in, your phone is still booking.
Trusted by boutique hotels and small property groups across the US to capture every reservation and lift on-property guest experience.
Live in 24-48 hours. Forward your number, set your property rules, done.
An AI receptionist that supports your front desk
Hailey is an AI receptionist for hotels that answers every call 24/7 — built specifically for direct-booking capture, guest service routing, and group inquiry handling without pulling staff off the floor.
Answers Every Call Instantly
Picks up in under a second — even at 4 PM when 15 guests are checking in and your front desk can't get to the phone.
Books Direct Reservations
Captures dates, room type, guest count, and special requests; books directly into Cloudbeds, Mews, Opera, or your PMS — no OTA commission.
Routes Guest Service Calls
Housekeeping requests, maintenance issues, restaurant questions get routed to the right department with the room number and context.
Captures Group & Event Inquiries
Wedding blocks, corporate retreats, family reunions — Hailey captures the brief and routes to your sales team with the full picture.
Answers Property FAQs
Check-in/out times, pet policy, parking, breakfast hours, amenities — your front desk stops repeating the same answers all day.
Covers Nights & Off-Hours
Open 24/7/365. The last-minute traveler at 11 PM books direct instead of going to Booking.com and giving up your margin.
Built for hotel front-desk reality
Every guest, prospect, and operations situation your property faces — handled automatically, around the clock.
Direct Reservation Booking
Guest calls instead of using an OTA. Hailey captures dates, room type, guest count, special requests; books direct into the PMS and sends the confirmation — you keep the full margin.
Wedding Block Inquiry
Bride calling about a wedding block. Hailey captures wedding date, guest count, group preferences, and books a call with your group sales coordinator.
Late-Night Housekeeping Request
Guest in room 304 needs extra towels at 10 PM. Hailey logs the request, routes to housekeeping with the room context, and confirms with the guest.
Maintenance Issue
Guest reports AC not cooling. Hailey opens the maintenance ticket, pages the on-call maintenance with the room and issue, and follows up with the guest after dispatch.
Pet Policy Question
Pre-booking caller asking about pet policy. Hailey explains the policy, fees, and acceptable pet sizes, then books the room with the pet noted.
Restaurant Reservation Add-On
Hotel guest calls to book the on-property restaurant. Hailey checks availability, books the table, and adds the dinner to the reservation profile.
Your front desk will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services don't know your room types. OTAs take 15-25% commission. Hailey captures direct bookings at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / OTA Default | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $300–$2,000+ per month | 15-25% OTA commission |
| Hours covered | 24/7, 365 days | Business hours mostly | OTA 24/7 but commissioned |
| Direct booking | Yes, into your PMS | Generic appointment | OTA collects margin |
| Books into Cloudbeds/Mews | Real-time, integrated | Manual data entry | No |
| Guest service routing | Department-aware | Generic message | No |
| Group inquiry capture | Full brief to sales | Generic message | No |
| Property FAQ answers | Configurable, consistent | Operator-dependent | No |
| Knows hospitality terms | Trained on room types, amenities | Generic scripts | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your PMS
See it book a real direct reservation in 15 minutes.
Book a Free Demo →From sign-up to first direct booking in 24 hours
Forward Your Main Line
Point your existing property number to Hailey in under three minutes.
Set Your Property Rules
Tell Hailey your room types, rates, packages, policies (pet, cancellation, deposit), amenities, and group-inquiry routing. She adapts to your property.
Start Capturing Every Call
Hailey begins booking reservations, routing guest services, and capturing group leads immediately — sending your team a clean call summary after every interaction.
Ready to set yours up? Most properties are live same day.
Get Started in Minutes →See what missed reservation calls and OTA commissions are costing you
Adjust the sliders to match your property. Most independent hotels lose more direct-booking margin to OTAs than they realize.
About your practice
Your estimated losses
New patients lost per week
13
Revenue lost per month
$36,589
Revenue lost per year
$439,068
Estimates based on US independent-hotel averages. Actual results vary by property type and channel mix.
Turn missed calls into commission-free direct bookings
Hotels miss an average of 40% of inbound reservation calls — most of which then book through an OTA at 15-25% commission. Hailey captures direct bookings instead.
- Capture 100% of reservation calls including after hours
- Save your front desk hours a week on phone bookings during check-in rushes
- Recapture margin from OTAs by booking direct
- Route housekeeping and maintenance instantly with room context
- Capture group and event leads with full sales briefs
"Our 32-room boutique was leaking direct bookings to Booking.com because the front desk couldn't get to the phone during check-in. Hailey now handles every call — books direct, answers policy questions, routes housekeeping calls. Direct-channel share is up 14% and we're not paying that commission anymore."
Got Questions?
Everything you need to know about Hailey for Hotels & Hospitality.
An AI receptionist for hotels handles your property's calls when the front desk is busy — booking reservations directly into your PMS, routing guest service requests, and capturing group inquiries 24/7. Hailey is an AI-powered version that runs every minute of every day.
Yes. Hailey integrates with Cloudbeds, Mews, Opera, Little Hotelier, innRoad, RoomRaccoon, RMS Cloud, and Google Calendar — booking directly into your PMS in real time.
When a caller would have hung up and booked through Booking.com or Expedia, Hailey captures the direct booking instead — saving you 15-25% commission per stay.
Yes. Hailey logs the request with the room number and details, routes to the right department, and confirms with the guest — your front desk doesn't have to relay every call.
Yes. Hailey captures the event date, guest count, room block size, and preferences — books a sales call with your group coordinator instead of dropping the lead.
Traditional live hotel answering services run $300–$2,000+ per month with per-minute overages. Hailey is a flat monthly rate, and the OTA commission savings typically cover the cost many times over.
No. Hailey uses natural-language voice AI that handles hospitality vocabulary, multiple languages, and the conversational style your guests expect. Most callers don't realize they're talking to an AI.
Every reservation call that goes to voicemail is a guest paying an OTA 20% instead of you.
Book a 15-minute demo and hear Hailey book a real reservation — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to hotels & hospitality and beyond.
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→Hotels and restaurants both depend on phone reservations during peak hours and lose revenue when staff can't answer.
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→Event planners and hotels overlap on wedding and group inquiry intake where missed calls cost five figures.
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→Salons and hotels share the same peak-hour call surges when staff are fully occupied with on-site guests.