AI-Powered Plumbing Answering Service
Built for plumbing shops, drain specialists & emergency-service crews
Every Burst Pipe Reaches a Real Response
Hailey is a plumbing answering service powered by AI — she picks up every call in under a second, triages emergencies, dispatches your on-call plumber, and books routine jobs 24/7. Even at 3 AM when a basement is flooding.
Trusted by plumbing shops across the US to capture every emergency and end after-hours voicemail forever.
Live in 24-48 hours. Forward your number, set your dispatch rules, done. No new hardware, no IT lift.
A plumbing answering service that runs your dispatch board
Hailey is an AI receptionist for plumbers that answers every call 24/7 — built specifically for emergency triage, after-hours dispatch, and the call surges that follow every cold snap.
Answers Before the Third Ring
Every call picked up in under a second — even at 2 AM with a burst pipe, even on a Saturday when 30 calls hit at once.
Triages Plumbing Emergencies
Hailey asks about water shutoff, active flooding, sewage backup, and gas-line smell — applies your escalation rules and pages your on-call tech in under 60 seconds.
Books Non-Urgent Jobs
Schedules drain cleanings, water-heater replacements, fixture installs, and inspections straight into ServiceTitan, Housecall Pro, or your dispatch software.
Captures Every Detail Upfront
Service address, fixture type, age, brand, symptoms, whether the water is shut off — your tech rolls with the full picture, not a return phone tag.
Handles Cold-Snap Call Surges
Unlimited simultaneous calls. The first hard freeze, the first thaw — every caller gets the same fast response, no rollover queue, no missed leads.
Covers Nights, Weekends, Holidays
Open 24/7/365. The Sunday night caller with a sewage backup gets a booked tech instead of a competitor's voicemail.
Built for plumbing dispatch reality
Every situation your office faces — answered automatically, around the clock.
Midnight Burst Pipe
2 AM call, water spraying everywhere. Hailey confirms the shutoff is closed, captures the address, and pages your on-call plumber with full context — truck on the way within 15 minutes.
No-Hot-Water Saturday
Saturday morning, no hot water, kids need showers. Hailey books the next emergency slot, confirms the water-heater brand and model, and confirms the tech's ETA by text.
Sewage Backup Triage
Caller describes raw sewage in the basement. Hailey escalates immediately, pages the senior plumber, and reminds the homeowner not to flush again — pre-job damage control.
Post-Freeze Surge Tuesday
First thaw brings 50 calls in three hours. Hailey handles every one in parallel — prioritizes active leaks, books frozen-pipe assessments later in the week.
Routine Drain Cleaning
Customer calls during lunch about an annual drain cleaning. Hailey checks the schedule, books it for next week, and offers the maintenance-plan upgrade.
Repeat Customer Identification
Returning customer calls. Hailey recognizes the service-address history, pulls past invoices, and books the right tech who knows the home's plumbing layout.
Your dispatcher will thank you — try Hailey free.
Book Your Demo →Hailey vs. the alternatives
Live answering services lose context. Voicemail loses customers. Hailey does both jobs better, at a fraction of the cost.
| Hailey AI | Live Answering Service | Voicemail / No Answer | |
|---|---|---|---|
| Monthly cost | Flat monthly rate | $200–$1,500+ per month | $0 upfront |
| Hours covered | 24/7, 365 days | After-hours premium | — |
| Missed calls | Zero | Hold queues during surges | Every call missed |
| Emergency triage | Instant, rule-based | Operator-dependent | No |
| Direct dispatch to plumber | Page + full context | Message-and-forward | No |
| Books into ServiceTitan/Jobber | Real-time, integrated | Manual data entry | No |
| Scales with call volume | Instantly, no surcharge | Hold times in surges | N/A |
| Knows plumbing terms | Trained on trade vocab | Generic scripts | — |
| Setup time | 24-48 hours | 2–4 weeks | — |
Works with your plumbing software
See it handle a real plumbing emergency call in 15 minutes.
Book a Free Demo →From sign-up to first dispatched call in 24 hours
Forward Your Main Line
Point your existing shop number to Hailey in under three minutes. No new hardware, no porting, no IT call. Your number stays your number.
Set Your Dispatch Rules
Tell Hailey your hours, your on-call rotation, your emergency criteria (active leak, no water, sewage backup, gas smell), your service radius, and your dispatch fees. She adapts to how your crew runs.
Start Capturing Every Call
Hailey begins answering, triaging, dispatching, and booking immediately — and sends your team a call summary plus the next steps after every interaction.
Ready to set yours up? Most plumbing shops are live same day.
Get Started in Minutes →See what missed plumbing calls are costing you
Adjust the sliders to match your shop. Most plumbing contractors leak more revenue from voicemail than they realize.
About your practice
Your estimated losses
New patients lost per week
12
Revenue lost per month
$33,774
Revenue lost per year
$405,288
Estimates based on US plumbing industry averages. Actual results vary by service area, ticket mix, and conversion rate.
Turn missed calls into dispatched trucks
Plumbing shops miss an average of 30% of inbound calls. That's burst pipes, water heaters, and emergency replacements walking straight to the plumber down the road. Hailey makes sure that never happens.
- Book 35% more service jobs during peak weeks
- Save your dispatcher 12+ hours a week on intake and triage
- Capture every after-hours emergency instead of losing them to voicemail
- Handle freeze-thaw and storm-driven surges without temp staff
- Reduce no-shows with automatic confirmation texts after booking
"Last polar vortex we used to lose dozens of calls overnight. With Hailey, we caught every single one — dispatched the worst ones same night, booked the rest by morning. She's the best dispatcher we never had to train."
Got Questions?
Everything you need to know about Hailey for Plumbing Companies.
A plumbing answering service handles your shop's calls when staff can't — capturing service requests, dispatching plumbers to emergencies, and booking appointments 24/7. Hailey is an AI-powered version that runs every minute of every day.
Hailey triages the call by asking your emergency criteria (active leak, no water, sewage backup, gas smell), then pages your on-call plumber via phone or text with the address, fixture details, and symptoms — all within 60 seconds.
Yes. Hailey integrates with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, mHelpDesk, Workiz, and Google Calendar to check availability and book appointments in real time.
Traditional live plumbing answering services run $200–$1,500+ per month with per-minute overages during surges. Hailey is a flat monthly rate with no per-call surcharges and no overage fees, even during a freeze.
Yes. You configure standard service-call fees, diagnostic charges, and common-job pricing bands, and Hailey shares those ranges with callers. For custom quotes she books a free estimate visit.
Hailey handles unlimited simultaneous calls with no queue. The first hard freeze, the first thaw, the Saturday after a storm — every caller is answered instantly with no hold time, no rollover, no missed leads.
Fully. You define the emergency triage questions, the on-call rotation, the service radius, the response-time promises, and the message Hailey relays to your tech. Most plumbing shops are live within 24 hours.
No. Hailey uses natural-language voice AI that handles interruptions, follow-up questions, and trade-specific terminology like PEX, polybutylene, sewer scope, and trap primers. Most callers don't realize they're talking to an AI.
Every after-hours call that goes to voicemail is a job your competitor just won.
Book a 15-minute demo and hear Hailey handle a real plumbing emergency call — live, no sign-up needed.
Book a Free Demo →Across All Industries.
Explore how Hailey transforms sectors similar to plumbing companies and beyond.
AI receptionist for HVAC companies
→HVAC and plumbing shops share the same 24/7 emergency-call pressure and overlapping software stacks like ServiceTitan.
AI receptionist for roofing companies
→Roofing companies deal with the same storm-driven call surges where the first plumber or roofer to answer wins the job.
AI receptionist for contractors
→General contractors share the same multi-trade dispatch needs and lose jobs to whichever crew picks up first.
AI receptionist for property managers
→Property managers field the same after-hours maintenance and emergency repair calls that plumbing shops handle.